Customer Service

CONTACT INFORMATION

We look forward to helping you with your inquiry.  We respond to email and phone messages in the order they are received and will respond as quickly as possible. 

Email Us

CustomerService@RareInk.com

Call Us

1-800-365-1890

 

ORDERS, PRICING AND QUANTITIES

In an effort to protect our customers and the integrity of our products, we reserve the right to accept or decline your order for any reason. Item availability and prices of all products sold at RareInk.com are subject to change without notice.  

 

SALES TAX

RareInk.com does not charge Sales Tax within the USA, except within the state of California.

 

SHIPPING AND PROCESSING

All of our orders typically take 3 to 5 days to produce and prepare for shipping.  Our artwork is carefully packed to arrive to you in pristine condition.  Please allow an additional 5 to 7 days of production for custom framing orders.

Due to the high value of RareInk artwork, we recommend shipping to a business address if you are typically not home during the day. 

 

INTERNATIONAL SHIPPING

For shipping outside of the U.S, taxes and duties are not included and are the responsibility of the customer.   UPS brokerage fees are already included in your shipping cost as part of UPS international shipments. If you have any questions about duties or Customs charges please contact your local UPS or post office.

For Canada, we offer shipping via UPS Saver and UPS Expedited shipping options.   Transit time for UPS Saver is 1-2 days while UPS Expedited is 3-5, based on location.  

 

RETURN POLICY

If you are not 100% satisfied with your purchase, you can return your order to RareInk for a full refund within 14 days of receiving your order.  RareInk will cover the domestic return shipping back to us.  Products must be in the condition you received them and in the original box and packaging.  To process a return, please contact us at CustomerService@RareInk.com

Once your return is received and inspected by RareInk (usually within 72 hours of receipt), your refund will be processed and a credit will be automatically applied to your credit card.   Depending on your credit card company, it may take an additional 5-10 business days after your credit is processed for it to post to your account. 

Please note, returns after 14 days of receipt will be subject to approval.   A RareInk.com credit may be issued in lieu of refund, depending on the elapsed time and condition of the merchandise. 

 

 DAMAGES

Our intention is to ensure your item arrives in perfect condition. In the unlikely event that your order arrives damaged, we will make every effort to help you obtain the necessary replacement as quickly as possible at no extra cost to you.

If a replacement is not available, the damaged product can be returned for a refund or credit as outlined in our Return Policy.

For items that arrive with the outer mailing box significantly damaged, please call UPS at 1-800-PICK-UPS and file a damage claim immediately. You can also file a damage claim online at www.ups.com. Once the claim is approved we will send you a replacement print. The process usually takes about a week from the date you initiated your claim with UPS.

 

FORMS OF PAYMENT

RareInk accepts payment via American Express, Discover, MasterCard, Visa and PayPal.

 

SAFE SHOPPING GUARANTEE

You can shop with total confidence on RareInk.com.  All information is encrypted and transmitted using a Secure Sockets Layer (SSL) protocol.  All of the forms on our site are secured with SSL technology through Verisign, ensuring your personal information stays safe. 

 

PRIVACY POLICY

RareInk does not rent, sell or share your personal information with anyone.  For more details, please see our Privacy Policy page for how your personal information is collected and how it may be used.